|
|
Returns and Exchanges Policy |
|
Home > Help Desk >
Returns and Exchanges |
|
|
|
|
|
Section
Topics |
|
Risk
Free 30-Day Return Policy & Satisfaction Guarantee
|
|
|
|
|
|
|
|
|
Shimmer & Stone Jewelry proudly stands behind the quality of the jewelry that we sell. If
you're not completely satisfied with your jewelry purchase -
for any reason - return
it in its original, unused condition within 30-days
of receipt for a full refund of the purchase price less the cost of shipping & handling or
replace it - no questions asked.
Please note: Engraved
or personalized jewelry orders CANNOT be returned and are not covered by the our
money back guarantee, BUT if an item is incorrectly engraved or if the
item is structurally damaged, we will replace it immediately at no extra
cost to you.
- 30
day money back satisfaction guarantee on all jewelry and accessories
except for jewelry that has been engraved or personalized.
- Full
refund of purchase price on all returned items less the cost of shipping & handling*.
- Refunds will be processed within
1-2 billing cycles of receipt of return with email notification of refund.
For more information please contact customer service at info@shimmerandstone.com
or call us toll free 1-888-85-STONE (Mon - Fri, 10am - 6pm EST)
(* Refunds will only be issued against items
that are returned in undamaged and in their original condition
Please review our terms for issue of refunds.)
|
|
|
|
How to
Return
an Item |
|
| |
|
|
|
|
|
|
1. |
Complete the Return Form - The return form is
enclosed with the invoice that comes with each order. Using this
form, tell us why you're returning the item and how we should refund
your money. |
|
|
|
|
2. |
Pack Your Return - Wrap your item carefully in
a box and enclose the return form and invoice with your return. |
|
|
|
|
3. |
Ship Your Return - Ship your return using a
traceable preferably insured method of shipment (e.g.: USPS Priority
Post, UPS, FedEx). That way you are protected against any loss
during shipment.
Ship Returned Items to:
Shimmer & Stone - Returns Department
325 W 38th Street, Suite 909
New York,
NY 10018. |
|
|
|
|
4. |
Check Your Email - We will send you an email
to notify you that we have received and processed your return, and
that the
proper credit or debit card account has been credited. You should expect
the credit in your account 10-14 business days after we have received your
return. Returns against items paid for by check or money order
will be refunded by check. |
[Back
to Top]
|
|
|
|
How
to Make an
Exchange |
|
| |
|
|
|
|
|
Shimmer & Stone is
happy to exchange your merchandise for another size or even another item (of
the same value) if you are not totally satisfied with your purchase*, and
ship it to you for FREE of charge
To make an
exchange please follow the listed steps:
|
1. |
Email Us - Email customer service at
info@shimmerandstone.com
or call us toll free at 1-888-85-STONE with your order number
(5-digit number or zip code) and inform us of your intent to make an exchange
and item you would like to exchange. |
|
|
|
|
2. |
Complete Returns & Exchange Form -
Complete the Returns & Exchange form that came with your order, and
enclose with your exchange. |
|
|
|
|
3. |
Ship Your
Exchange - Ship your exchange using a
traceable method of shipment (e.g.: USPS Priority Post, UPS, FedEx).
We recommend that the package is insured, that way you are protected
against any loss during shipment.
Ship Exchange To:
Shimmer & Stone - Exchanges
325 W 38th Street, Suite 909
New York,
NY 10018. |
|
|
|
|
4. |
Check Your Email - We will send you an email
to notify you that we have received and processed your exchange.
Your exchange will be processed in 2 business days of it's receipt
and shipped back to you for FREE. |
| |
*(Exchanges will be made only if the returned items are in their
original undamaged condition.)
[Back
to Top]
|
|
|
| |
|
