FAQ's: Engraved and Personalized Necklaces

Contents:

1. Can I get a necklace engraved online?
2. How long does it take to engrave and personalize a necklace?
3. If I am in a hurry, what is the fastest time in which I can get my necklace engraved?
4. If I am not happy with my necklace can I return it?
5. What if there is an error with my necklace engraving?
6. Will the engraving on my necklace wear off?
7. What type of engraving can I get done on my necklace?
8. What is "Custom Line Engraving"?
9. How will my necklace come packaged?
10. How do I select the correct chain size?

1. Can I get a necklace engraved?

Yes! Several of our necklaces can be engraved online. Simply enter the inscription, monogram or initials you would like to have engraved in the fields provided on the necklace item page and add your item to the shopping cart . . . that's it! If you require personal assistance please feel free to contact us or place your order over the phone by calling us at 1 888 85 STONE (+ 1 212 564 9175).

Locating Engraving Details:

Each engravable necklace has different engraving options. You can find the engraving details for each necklace on it's item page. You can locate and click on the 'View Engraving Details' Link (*) under the description and specifications of the item on the right-hand-side of the item page.

* Please note that this link generates a pop-up window displaying the engraving options and details. If you have a pop-up blocker you will have to disable it or hold the CTRL key while clicking the link.

Submitting your engraving text:

To submit your engraving, type in your text as you would like it to appear engraved in the fields provided on the item page. You can also:

• Select your preferred engraving font style.
• Engraving orientation (Horizontal i.e. like a sentence - OR - Vertical i.e. each letter will be under another like a vertical column)

Then click the add to shopping bag button.

Engraving Help:

If you require additional letters to be engraved than allowed online or require personal assistance in placing your order, please do not hesitate to call us toll-free at 1-888-85-STONE (+ 1 212 564 9175) Mon - Fri, 10am - 6pm EST.

2. How long will it take for my necklace to be engraved?

Engraving usually takes 2 to 3 business days before an engraved order is shipped out.

Engraving Schedule

• Order Placed on Monday . . . Ships Out on Thursday
• Order Placed on Tuesday . . . Ships Out on Friday
• Order Placed on Wednesday . . . Ships Out on Monday
• Order Placed on Thursday . . . Ships Out on Tuesday
• Order Placed on Friday . . . Ships Out on Wednesday
• Order Placed on Saturday . . . Ships Out on Wednesday
• Order Placed on Sunday . . . Ships Out on Wednesday

Special Engraving Requests:

We also offer custom line engraving on certain men's silver necklaces.

Custom Line Engraving refers to line art or illustrations (e.g. line drawn logos, drawings, handwriting, signature . . . any art drawn with lines but no shading or fill). If you would like to incorporate special engraving to your purchase it will take additional time to create the plates necessary to process that engraving (e.g. 2 to 7 business days).

To request special engraving, please call customer service toll-free at 1-888-85-STONE for an estimation of cost and processing times.

3. If I am in a HURRY . . . how fast can I get my necklace engraved and delivered to me?

If you are in a hurry and request 'Next Day Shipping', it will take 1 business day to process your engraving before shipment of your order.

Plase Note: 11am EST is the cut-off time for next day shipments.

IF YOU ORDER BEFORE 11AM (EST):

ENGRAVING SCHEDULE:

• Order Placed on Monday . . . Ships Out Tuesday . . . Delivery on Wednesday
• Order Placed on Tuesday . . . Ships Out Wednesday . . . Delivery on Thursday
• Order Placed on Wednesday . . . Ships Out Thursday . . . Delivery on Friday
• Order Placed on Thursday . . . Ships Out Friday . . . Delivery on Monday
• Order Placed on Friday . . . Ships Out Monday . . . Delivery on Tuesday
• Order Placed on Saturday . . . Ships Out Tuesday . . . Delivery on Wednesday
• Order Placed on Sunday . . . Ships Out Tuesday . . . Delivery on Wednesday

IF YOU ORDER AFTER 11 AM (EST):

ENGRAVING SCHEDULE:

• Order Placed on Monday . . . Ships Out Wednesday . . . Delivery on Thursday
• Order Placed on Tuesday . . . Ships Out Thursday . . . Delivery on Friday
• Order Placed on Wednesday . . . Ships Out Friday . . . Delivery on Monday
• Order Placed on Thursday . . . Ships Out Friday . . . Delivery on Monday
• Order Placed on Friday . . . Ships Out Tuesday . . . Delivery on Wednesday
• Order Placed on Saturday . . . Ships Out Tuesday . . . Delivery on Wednesday
• Order Placed on Sunday . . . Ships Out Tuesday . . . Delivery on Wednesday

4. If I am not happy with a necklace, can I return it?

We want you to be completely satisfied with your purchase. If you are unhappy with your necklace (AND, it has NOT been engraved or personalized) you have up to 30-days (from receipt of your order) to return your necklace for a full refund of it's purchase price as per your invoice*. Shipping charges and/or taxes will not be refunded.

For more details please view our 30-day return policy.

Please Note: Engraved Items Cannot be Returned.

* Returned items will only qualify for a refund only if they are returned in their original, undamaged condition with it's packaging intact. Should an item be returned after wear and shows visible scratches and discoloration due to use, the return will not qualify for a refund, even if it is sent back.

5. What if is there is an error with my engraving?

OUR SATISFACTION GUARANTEE:

Although engraved items CANNOT be returned . . . if we have made an error with your engraving ( i.e. if the engraving is different to what you have requested on your order) we will re-engrave another necklace for you and ship it out to you at no additional cost and along with a pre-paid shipping box to send back the incorrectly engraved item.

Should you have questions regarding this issue, please feel free to contact customer service via phone at 1-888-85-STONE or email us at your convenience.

6. Will the engraving on my necklace wear off?

No, our engraving is done by a professional engraver who makes sure that the engraving is appropriately deep enough to be clear and durable so that it will not wear-off.

7. What type of engraving can have done on my necklace?

We offer two types of engraving:

1. Line Engraving (Inscriptions, Initials, Monograms)
2. Custom Line Engraving (Logos and pictures that are line drawn - NOT photographs)

Line Engraving:

We offer a range of font styles (types) which we use for line engraving inscriptions, initials and monograms. They are

• Roman font:
  
• Block Font:
  
• Script font:
  
• Old English font:
  

We also have a special font we recommend for monograms and offer on particular items only:

• Interlocking Monogram font:
  

Engraving Formats offered for line engraving are as follows:

• Monograms:
  
• Initials:
  
• Inscriptions:
  

8. What is "Custom Line Engraving"?

Custom Line Engraving:

Certain items of jewelry at Shimmer & Stone can be 'Custom Line Engraved', which refers to special engraving requests such as handwritten messages, hand sketches, line defined logos etc. Any hand drawn or computer generated line-defined image (not photographs), or text can be engraved.

Custom line engraving costs a little more than regular monogram, initial or inscription engraving as an engraving plate of your engraving submission has to be made before engraving. There is a flat charge for the plate construction and engraving.

A commonly asked question is how does custom line engraving differ from photo engraving? Custom line engraving content is actually engraved (cut into) the metal of the pendant, making it permanent, and part of the item. Photoengraving is not really engraving but a chemical film of a picture that is overlayed on a pendants surface.

Click to view more details about custom line engraving.

9. How will my necklace come packaged?

You will receive your necklace in it's very own black leather flip-top necklace box as shown below. this will in-turn will be securely packed inside a corrugated shipping box.

Want to Gift your order to someone?

If you are gifting this item we recommend selecting our "Gift Wrapping" option.

Our gift wrapping option can be selected during your checkout process. Gift wrapping, places your leather necklace box into a two-piece textured gift box wrapped with a satin box as shown above.

Our Gift Wrapping option costs an additional $4.95

10. How do I select the correct chain size?

Selecting the "correct" chain size is actually a matter of personal preference which depends on where you want the cross to fall when worn.

What if I select the wrong chain size?

We do not want you to stress over selecting a wrong chain size . . . so, you can always EXCHANGE YOUR CHAIN WITHIN 30-DAYS OF RECEIPT for a different length of the same style. Send it to us and we will ship back your exchange at no additional cost to you.

Size Selection Guide:

Firstly, consider the person wearing the necklace and where they would like the cross to fall or hang. If you know the neck or collar size of the individual wearing the item you can get an idea of where the cross will fall.

For instance a person with a 16 or 16.5 inch neck/collar size wearing a 24 inch chain will have the cross fall about 4 inches from the collar-bone, a 30 inch chain will have the cross fall about 6 inches and a 34 inch chain will have the cross fall about 9 inches from the collar-bone.

Shown are approximate lengths of where a 20", a 24" and a 30" chain would fall.

If you have a specific question regarding chain size selection please do not hesitate to contact customer service at 888 85 STONE (+ 1 212 564 9175) for a recommendation.