FAQ's: Men's Engraved Bracelets

Contents:

1. How do I get a bracelet engraved online?
2. How long does it usually take to engrave a bracelet?
3. If I am in a hurry, what is the fastest time in which I can get a bracelet engraved?
4. If I am not happy with the bracelet can I return it?
5. What if there is an error in my bracelets engraving?
6. Will the engraving on my bracelet wear off?
7. What type of engraving can have done on my bracelet?

1. How do I get a bracelet engraved online?

Simple, all you need to do is type in your text for engraving online.

Several of our men's bracelets can be engraved in various ways dependant on the bracelet itself. Please refer to engraving details for that specific bracelet on it's item page.

To submit your engraving:

1. Type in your text - as you would like it to appear - in the fields provided on the item page.
2. Select your preferred font style (and orientation if the option is offered)
3. Select your bracelet size
4. Click the add to shopping bag button.

If you require personal assistance in placing your order, please do not hesitate to call customer service toll-free at 1-888-85-STONE (Mon - Fri, 10am - 6pm) or at + 1 212 564 9175.

Locating a Bracelets Engraving Details:

Each bracelet has different engraving options. You can find the engraving details for each bracelet on it's item page. You can locate and click on the 'View Engraving Details' Link (*) under the description and specifications of the item on the right-hand-side of the item page.

* Please note that this link generates a pop-up window displaying the engraving options and details. If you have a pop-up blocker you will have to disable it -OR- hold the CTRL key while clicking the link.

Submitting your engraving text:

To submit your engraving, type in your text as you would like it to appear engraved in the field provided on the item page. Please note our engravers will use the same upper/lower case lettering and spacing that you submit.

Engraving Help:

If you require additional letters to be engraved than allowed online or require personal assistance in placing your order, please do not hesitate to call us toll-free at 1-888-85-STONE (+ 1 212 564 9175) Mon - Fri, 10am - 6pm EST.

2. How long does it usually take to engrave a bracelet?

Engraving usually takes 2 to 3 business days before an engraved order is shipped out.

Engraving Schedule

• Order Placed on Monday . . . . . . . . . . Ships Out on Thursday
• Order Placed on Tuesday . . . . . . . . . . Ships Out on Friday
• Order Placed on Wednesday . . . . . . . . . . Ships Out on Monday
• Order Placed on Thursday . . . . . . . . . . Ships Out on Tuesday
• Order Placed on Friday . . . . . . . . . . Ships Out on Wednesday
• Order Placed on Saturday . . . . . . . . . . Ships Out on Wednesday
• Order Placed on Sunday . . . . . . . . . . Ships Out on Wednesday

3. If I am in a HURRY . . . how fast can I get my bracelet engraved and delivered to me?

If you are in a hurry and request 'Next Day Shipping', it will take 1 business day to process your engraving before shipment of your order. The engraving, shipping and delivery schedules are listed below.

** Please Note: 11am EST is the cut-off time for next day shipments.

IF YOU ORDER BEFORE 11AM (EST):

ENGRAVING SCHEDULE WITH NEXT DAY SHIPPING:

• Order Placed on Monday . . . . . . . . . . Ships Out Tuesday . . . . . . . . . . Delivery on Wednesday
• Order Placed on Tuesday . . . . . . . . . . Ships Out Wednesday . . . . . . . . . . Delivery on Thursday
• Order Placed on Wednesday . . . . . . . . . . Ships Out Thursday . . . . . . . . . . Delivery on Friday
• Order Placed on Thursday . . . . . . . . . . Ships Out Friday . . . . . . . . . . Delivery on Monday
• Order Placed on Friday . . . . . . . . . . Ships Out Monday . . . . . . . . . . Delivery on Tuesday
• Order Placed on Saturday . . . . . . . . . . Ships Out Tuesday . . . . . . . . . . Delivery on Wednesday
• Order Placed on Sunday . . . . . . . . . . Ships Out Tuesday . . . . . . . . . . Delivery on Wednesday

IF YOU ORDER AFTER 11 AM (EST):

ENGRAVING SCHEDULE WITH NEXT DAY SHIPPING:

• Order Placed on Monday . . . . . . . . . . Ships Out Wednesday . . . . . . . . . . Delivery on Thursday
• Order Placed on Tuesday . . . . . . . . . . Ships Out Thursday . . . . . . . . . . Delivery on Friday
• Order Placed on Wednesday . . . . . . . . . . Ships Out Friday . . . . . . . . . . Delivery on Monday
• Order Placed on Thursday . . . . . . . . . . Ships Out Friday . . . . . . . . . . Delivery on Monday
• Order Placed on Friday . . . . . . . . . . Ships Out Tuesday . . . . . . . . . . Delivery on Wednesday
• Order Placed on Saturday . . . . . . . . . . Ships Out Tuesday . . . . . . . . . . Delivery on Wednesday
• Order Placed on Sunday . . . . . . . . . . Ships Out Tuesday . . . . . . . . . . Delivery on Wednesday

4. If I am not happy with an engraved bracelet, can I return it?

I am afraid we DO NOT ACCEPT RETURNS ON ANY ENGRAVED OR PERSONALIZED JEWELRY.

If you are unhappy with your purchase (AND, IF IT HAS NOT BEEN ENGRAVED OR PERSONALZED) you have up to 30-days (from receipt of your order) to return your bracelet for a full refund of it's purchase price as per your invoice*. Shipping charges and/or taxes will not be refunded.

For more details please view our 30-day return policy.

** Engraved Items Cannot be Returned **

* Returned items will only qualify for a refund only if they are returned in their original, undamaged condition with it's packaging intact. Should an item be returned after wear and shows visible scratches and discoloration due to use, the return will not qualify for a refund, even if it is sent back.

5. What if is there is an error with my bracelet engraving?

OUR SATISFACTION GUARANTEE:

Although engraved items CANNOT be returned . . . if we have made an error with your engraving ( i.e. if the engraving is different to what you have requested on your order) we will re-engrave another bracelet for you and ship it out to you at no additional cost, along with a pre-paid shipping box to send back the incorrectly engraved item.

Should you have questions regarding this issue, please feel free to contact customer service via phone at 1-888-85-STONE (+ 1 212 564 9175) or email us at your convenience.

6. Will the engraving on my bracelet wear off?

No, our engraving is done by a professional engraver who makes sure that the engraving is appropriately deep enough to be clear and durable so that it will not wear-off.

7. What type of engraving can have done on my bracelet?

We offer different options of engraving on our bracelets, and recommend that you refer to the engraving details on that bracelet's item page. However, in general we offer one type of engraving (Line Engraving) on all men's bracelets.

1. Line Engraving (i.e.: Inscriptions, Initials, Monograms)

Line Engraving:

We offer a range of font styles (types) which we use for line engraving inscriptions, initials and monograms. They are

• Roman font:
  
• Script font:
  
• Block font: