Men's Cross Necklaces > FAQ's

Frequently Asked Questions - Men's Crosses

Contents

  1. Will the silver men's crosses tarnish?
  2. I am allergic to Nickel, will there be a problem?
  3. How do I clean and care for a silver men's cross?
  4. How do I get an idea of the weight of a cross necklace?
  5. If I am not happy with The cross necklace can I return it?
  6. Can I get a cross necklace engraved online?
  7. How long does it usually take to engrave a cross necklace?
  8. what is the fastest time in which I can get my order engraved?
  9. Will the engraving wear off?
  10. What if there is an error in my engraving?
  11. What is the difference between HISŪ and other Men's crosses?
  12. How does my order come packaged
  13. How do I Select the correct chain size?

Have Other Questions?

If you have more questions, or would like to place your order by phone, please call a customer service representative toll-free at 1-888-85-STONE (Mon - Fri, 10am - 6pm) or email us at info@shimmerandstone.com

We are here to assist you.


   

Will the silver men's crosses tarnish?

Each of our sterling silver men's crosses (and chains) including all HISŪ designs are each treated with a slight coating of 'anti-tarnish' to prevent tarnishing.

But like all authentic sterling silver jewelry, oxidization (or tarnishing) due to the exposure of the acidity in the air does take place over time. However, getting rid of the tarnish is relatively simple and can be done by wiping the tag vigorously with a dry soft cloth.

It is important to note, that silver jewelry will tarnish very much faster if exposed directly to acidic or alkali substances (e.g. perfume sprayed directly on the item or if worn while taking a swim in a chlorine treated pool) and if stored in direct sunlight.

Sudden Rapid Tarnishing:

Sometimes Sterling Silver tends to tarnish very rapidly on certain people where the item may turn black or dark yellow.

This is due to a high acidity levels in the wearers sweat. There is no adverse physical reaction but the acidity will cause very rapid tarnishing and turn silver items worn close to the skin black in color.

If you are facing this problem, you can send us your cross for Rhodium Plating, which will prevent further tarnishing. BUT please note some people are allergic to Rhodium.

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I am allergic to Nickel will there be a problem?

No, our sterling silver men's crosses are not treated or plated with Nickel or Rhodium which have the tendency of reacting with certain peoples skin.

Nickel and Rhodium plating are used to prevent the underlying silver from tarnishing, but as mentioned does react adversely with certain peoples skins resulting in a rash.

If you have worn silver in the past and have noticed it turn black/yellow rather quickly, it is possible that you have a high level of acidity in your sweat, and will find it difficult to wear silver jewelry due to the rapid tarnishing that takes place when silver is worn against the skin. There is no harm that will come from wearing silver, but the item will discolor very rapidly and in some cases, as mentioned, turn black in color.

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How do I clean and care for a Sterling silver cross necklace?

Regular Cleaning

To clean your silver cross necklace, use any soft cloth and vigorously rub the cross and chain and the tarnishing will come off relatively easily. Be careful not to use a hard or textured fabric (e.g. dishwashing cloth), as that will cause significant scratching of your cross, especially if it is flat in design.

Stronger Cleaning

If tarnishing is very apparent and not coming off easily, which may happen as your cross gets older (or due to exposure to an oxidizing agent), you can use a silver jewelry cleaner. Jewelry cleaner is a chemical liquid that is widely available at any drugstore. Simply dip your necklace into the solution and wipe it clean. Do not use BRASS cleaner or any AMONIA based cleaner.

Care

To care for your necklace:

  • Store it in it's box or in a drawer so that it is not exposed to light when you are not wearing the necklace.
  • Avoid spraying perfume directly on the item as that will cause tarnishing.
  • Try not to swim or bathe with your jewelry on, as chlorine, soap and shampoo can cause tarnishing if the item is not cleaned and dried off properly.

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How do I get an idea of the weight of a cross necklace?

The approximate weight of each cross necklace is stated on the item page. The weight is listed in grams, and reflects that of the cross pendant and chain together.

Getting a Feel for the Weight

As imagining the weight of something without being able to hold it is difficult, for comparison, we recommend taking a quarter coin into your hand - which weighs approximately 5.67 grams. Comparing that to the stated weight of the dog tag necklace should give you a feel for the weight of that specific item.

E.g.: A cross weight that is approx 49.76 grams = Approx the weight of 9 quarters

(49.76g / 5.67g = 8.78 Quarters)

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If I am not happy with the cross necklace, can I return it?

We want you to be completely satisfied with your purchase.

If you are unhappy with your cross necklace (and have NOT been engraved or personalized the item) you have up to 30 days from receipt of your order, to return your necklace for a full refund of the purchase price as per your invoice*. Unfortunately and shipping or taxes will not be refunded. For more details on our 30-day return policy, please click here.

Please Note: Engraved items cannot be returned.

* Returned items will only qualify for a refund only if they are returned in their original, undamaged condition with it's packaging intact. Should an item be returned after wear and shows visible scratches and discoloration due to use, the return will not qualify for a refund, even if it is sent back.

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Can I get a cross necklace engraved?

Yes, many of our men's crosses can be engraved online.

  • Cross: Old english font Engraving
  • Cross Roman Font Engraving

Locating Engraving Details:

You can find the engraving details for each cross necklace on it's item page.

Locate and click on the 'View Engraving Details' link* under the description and specifications of the item on the right-hand-side of the item page.

* Please note that this link generates a pop-up window displaying the engraving options and details. If you have a pop-up blocker you will have to disable it or hold the CTRL key while clicking the link.

Submitting Engraving Text:

To submit your engraving, type in your text as you would like it to appear engraved in the fields provided on the item page. You can also:

  • Select your preferred engraving font style
  • Engraving orientation (Horizontal i.e. sentence - OR - Vertical i.e. each letter will be under another like a vertical column)

Then click the add to shopping bag button.

Engraving Help:

If you require additional letters to be engraved than allowed online or require personal assistance in placing your order, please do not hesitate to call us toll-free at 1-888-85-STONE (Mon - Fri, 10am - 6pm).

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How long does it usually take to get engraving done?

Engraving usually takes 1 to 2 business days before the order is shipped out.

Engraving Schedule:

  • Order Placed on Monday . . . Ships Out on Thursday
  • Order Placed on Tuesday . . . Ships Out on Friday
  • Order Placed on Wednesday . . . Ships Out on Monday
  • Order Placed on Thursday . . . Ships Out on Tuesday
  • Order Placed on Friday . . . Ships Out on Wednesday
  • Order Placed on Saturday . . . Ships Out on Wednesday
  • Order Placed on Sunday . . . Ships Out on Wednesday

Special Engraving:

We also offer custom line engraving on certain cross necklaces. Custom Line Engraving refers to line art or illustrations (e.g. line drawn logos, drawings, handwriting, signature . . . any art drawn with lines but no shading or fill). If you would like to incorporate special engraving to your purchase it will take additional time to create the plates necessary to process that engraving (e.g. 2 to 7 business days).

To request special engraving, please call customer service toll-free at 1-888-85-STONE for an estimation of cost and processing times.

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If I am in a hurry, how fast can I get my order engraved and delivered to me?

If you are in a hurry and request 'Next Day Shipping', it will take 1 business day to process your engraving before shipment of your order. 11am is the cut-off time for next day shipments.

If you order before 11am:

Engraving Schedule:

  • Order Placed on Monday . . . Ships Out Tuesday . . . Delivery on Wednesday
  • Order Placed on Tuesday . . . Ships Out Wednesday . . . Delivery on Thursday
  • Order Placed on Wednesday . . . Ships Out Thursday . . . Delivery on Friday
  • Order Placed on Thursday . . . Ships Out Friday . . . Delivery on Monday
  • Order Placed on Friday . . . Ships Out Monday . . . Delivery on Tuesday
  • Order Placed on Saturday . . . Ships Out Tuesday . . . Delivery on Wednesday
  • Order Placed on Sunday . . . Ships Out Tuesday . . . Delivery on Wednesday

If you order after 11 am:

Engraving Schedule:

  • Order Placed on Monday . . . Ships Out Wednesday . . . Delivery on Thursday
  • Order Placed on Tuesday . . . Ships Out Thursday . . . Delivery on Friday
  • Order Placed on Wednesday . . . Ships Out Friday . . . Delivery on Monday
  • Order Placed on Thursday . . . Ships Out Friday . . . Delivery on Monday
  • Order Placed on Friday . . . Ships Out Tuesday . . . Delivery on Wednesday
  • Order Placed on Saturday . . . Ships Out Tuesday . . . Delivery on Wednesday
  • Order Placed on Sunday . . . Ships Out Tuesday . . . Delivery on Wednesday

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Will the engraving wear off?

No, our engraving is done by a professional engraver who makes sure that the engraving is appropriately deep enough to be clear and durable so that it will not wear-off.

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What if there is a mistake with my engraving?

Our Satisfaction Guarantee:

Although engraved items cannot be returned . . . if we have made an error with your engraving ( i.e. if the engraving is different to what you have requested on your order) we will re-engrave another cross necklaces for you and ship it out to you at no additional cost and along with a pre-paid shipping box to send back the incorrectly engraved item.

Should you have questions regarding this issue, please feel free to contact customer service via phone at 1-888-85-STONE or email us at your convenience.

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What is the difference between the HISŪ cross and the others available?

All HISŪ crosses are designed and crafted by the men's jewelry designer label HISŪ, and are exclusively available online at Shimmer & Stone. All HISŪ necklaces are sent to us (with engraving if requested in your order) as a complete unit for us to package and ship to you.

HISŪ crosses are of a heavier silver weight than most other cross necklaces, owing to their special design features and come with custom designed chains of various styles. All other crosses of a comparative high quality as those from the HISŪ collection, but are not of that brand.

Non-HISŪ items can also be personalized to your engraving specifications and can have more characters than allowed online (Please call customer service toll-free for assistance with additional characters). In addition custom line drawn logos, pictures, clip-art or hand written sayings can also be engraved on these items.

In comparison, all HISŪ items are limited to a specific style of engraving as required by the designer. This is so that the items maintain their unique and distinct appearance even when personalized.

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Packaging

You will receive your men's cross necklace in it's very own black leather flip-top necklace box as shown below, which in turn will be securely packed inside a corrugated shipping box.

cross necklace packaging

Are you gifting this item?

If you are gifting this item we recommend selecting our "Gift Wrapping" option.

Our gift wrapping option can be selected during your checkout process. Gift wrapping, places your necklace box into a two-piece textured gift box wrapped with a satin box as shown above.

Our Gift Wrapping option costs an additional $4.95

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How do I Select the right chain size?

Selecting the "correct" chain size is actually a matter of personal preference which depends on where you want the cross to fall when worn.

What if I Select the Wrong Size/Length?

We do not want you to stress over selecting a wrong chain size . . . so, you can always exchange your chain within 30-days of receipt for a different length of the same style. Send it to us and we will ship back your exchange at no additional cost to you.

Selecting Guide

Firstly, consider the person wearing the necklace and where they would like the cross to fall or hang. If you know the neck or collar size of the individual wearing the item you can get an idea of where the cross will fall.

For instance a person with a 16 or 16.5 inch neck/collar size wearing a 24 inch chain will have the cross fall about 4 inches from the collar-bone, a 30 inch chain will have the cross fall about 6 inches and a 34 inch chain will have the cross fall about 9 inches from the collar-bone.

Shown are approximate lengths of where a 20", a 24" and a 30" chain would fall.

  • 20" Chain Size
  • 24" Chain Ref
  • 30" Chain Szie Ref

If you have a specific question regarding chain size selection please do not hesitate to contact customer for a recommendation.

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