Dog Tag Necklaces > FAQ's

Frequently Asked Questions - Dog Tag Necklaces

Contents

  1. What are your dog tags made from?
  2. Will the dog tags tarnish?
  3. I am allergic to Nickel, will there be a problem?
  4. How do I clean and care for my dog tags?
  5. How do I get an idea of the weight of the dog tags?
  6. If I am not happy with the dog tags can I return them?
  7. Can I get a dog tag engraved online?
  8. Do you do photo engraving on your dog tags?
  9. How long does it usually take to engrave the dog tags?
  10. what is the fastest time in which I can get my dog tags engraved?
  11. Will the engraving wear off?
  12. What if there is an error in my engraving?
  13. What is the difference between HISŪ and other dog tags?
  14. How do my dog tags come packaged?
  15. How do I pick the best chain size?

Have Other Questions?

If you have more questions, or would like to place your order by phone, please call a customer service representative toll-free at 1-888-85-STONE (Mon - Fri, 10am - 6pm) or email us at info@shimmerandstone.com

We are here to assist you.


What are your dog tags made from?

Our dog tags and their chains are all made from solid .925 sterling silver. Each tag is a 'solid' (not hollow) tag and designed for a balanced thickness and weight.

Sterling silver or .925 silver is the standard for high-quality silver jewelry which consists of 92.5 percent silver and 7.5 percent copper which adds strength and durability to the metal. This is done because pure or 'fine' silver is relatively soft and very malleable. It is therefore, commonly combined with other metals to improve it's hardness and durability without affecting its beautiful color. Sterling silver also will not wear down, as silver plating can.

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Will the dog tags tarnish?

Each of our sterling silver dog tags (and chains) are treated with a slight coating of 'anti-tarnish' to prevent tarnishing. But like all authentic sterling silver jewelry, oxidization (or tarnishing) due to exposure of the acidity in the air does take place over time. However, getting rid of the tarnish is relatively simple and can be done by wiping the tag vigorously with a dry soft cloth.

It is important to note, that silver jewelry will tarnish very much faster if exposed directly to acidic or alkali substances (e.g. perfume sprayed directly on the item or if worn while taking a swim in a chlorine treated pool) and if stored in direct sunlight.

Silver also tends to tarnish very rapidly on certain people due to high acidity levels in their sweat. There is no adverse physical reaction but the acidity will cause very rapid tarnishing and turn silver items worn close to the skin black in color.

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I am allergic to Nickel will there be a problem?

No, our dog tags are NOT treated or plated with Nickel or Rhodium which have the tendency of reacting with certain peoples skin. Nickel and Rhodium plating are used to prevent the underlying silver from tarnishing, but as mentioned does react adversely with certain peoples skins resulting in a rash.

If you have worn silver in the past and have noticed it turn black/yellow rather quickly, it is possible that you have a high level of acidity in your sweat, and will find it difficult to wear silver jewelry due to the rapid tarnishing that takes place when silver is worn against the skin. There is no harm that will come from wearing silver, but the item will discolor very rapidly and in some cases, as mentioned, turn black in color.

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How do I clean and care for the dog tags?

To clean your dog tags, simply use any soft cloth and vigorously rub the tags and the tarnishing will come off relatively easily. Be careful not to use a hard or textured fabric like a dishwashing cloth for instance as that will cause significant scratching of your dog tags. If tarnishing is very apparent and not coming off easily, which may happen as your tags get older, or due to exposure to an oxidizing agent, you can use jewelry cleaner, which is a liquid that is widely available in any drugstore. Simply dip your tags in the solution and wipe them clean.

To care for your tags, store them in their box or in a drawer so that they are not exposed to light when you are not wearing them. Also avoid spraying perfume directly on the tags as that will cause tarnishing. Also try not to swim or bathe with your dog tags on, as chlorine, soap and shampoo can cause tarnishing if the item is not cleaned and dried off properly.

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How do I get an idea of the weight of the dog tags?

The approximate weight of each dog tag necklace is stated on the item page. The weight is listed in grams, and reflects that of the dog tags and chain together. As imagining the weight of something without being able to feel it is difficult, for comparison, we recommend taking a quarter coin into your hand - which weighs approximately 5.67 grams. Comparing that to the stated weight of the dog tag necklace should give you a feel for the weight of that specific item.

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If I am not happy with the dog tags, can I return them?

We want you to be completely satisfied with your purchase, and if you are unhappy with your dog tags (and they have NOT been engraved or personalized) you have up to 30-days (from receipt of your order) to return your necklace for a full refund of their purchase price as per your invoice*. Unfortunately and shipping or taxes will not be refunded. For more details on our 30-day return policy, please click here.

Please Note: Engraved items cannot be returned.

* Returned items will only qualify for a refund only if they are returned in their original, undamaged condition with it's packaging intact. Should an item be returned after wear and shows visible scratches and discoloration due to use, the return will not qualify for a refund, even if it is sent back.

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Can I get the dog tags engraved?

Yes, each one of our dog tags can be engraved online. Each dog tag item-page has an image showing you how the engraving will look (on the the left side bar) and detailed engraving options and instructions which can be accessed by clicking the "View Engraving Details" link*.

* Please note that this link generates a pop-up window displaying the engraving options and details. If you have a pop-up blocker you will have to disable it or hold the CTRL key while clicking the link.

To submit your engraving simply type in your text - as you would like it to appear - in the fields provided on the item page. Select your preferred fonts style and orientation then click the add to shopping bag button.

If you require additional letters to be engraved than allowed in the fields online or require personal assistance in placing your order, please do not hesitate to call us toll-free at 1-888-85-STONE (Mon - Fri, 10am - 6pm).

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Do your offer photo engraving on dog tags?

No, unfortunately we do no offer photo engraving.

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How long does it usually take to get engraving done?

Engraving usually takes 1 to 2 business days before the order is shipped out.

For example: if an order is placed on Monday for engraving the item will ship out on Wednesday evening or Thursday morning).

If you require special engraving, (we offer custom engraving - e.g. special line drawn logos, drawings etc. on certain dog tags) it will take additional time to create the plates necessary to process that engraving (e.g. 2 to 7 business days). If you require special engraving, please call customer service toll-free at 1-888-85-STONE for an estimation of cost and processing times.

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If I am in a hurry, how fast can I get my order engraved and delivered to me?

If you are in a hurry and request 'Next Day Shipping', it will take 1 business day to process your engraving before shipment of your order.

For example: (If you order before 11am)

If a 'Next Day Shipping' order with engraving is placed on Monday it will be engraved and shipped out on Tuesday for delivery on Wednesday.

(If you order after 11 am)

If the order is placed on Monday after 11am, the order will be processed and shipped out on Wednesday for a Thursday delivery).

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Will the engraving wear off?

No, our engraving is done by a professional engraver who makes sure that the engraving is appropriately deep enough to be clear and durable so that it will not wear-off.

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What if there is a mistake with my engraving?

We stand by our commitment to our customers total satisfaction, and although engraved items cannot be returned, if we have made an error with your engraving i.e. if the engraving is different to what you have requested on your order, we will re-engrave another tag and ship it out to you at no additional cost and along with a pre-paid shipping box to send back the incorrectly engraved tag.

Should you have questions regarding this issue, please feel free to contact customer service via phone or email at your convenience.

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What is the difference between the HISŪ dog tags and the others available?

All HISŪ dog tags are designed and crafted by the men's jewelry designer label HISŪ, and are exclusively available online at Shimmer & Stone. All HISŪ dog tags are sent to us (with engraving if requested in your order) as a complete unit for us to package and ship to you.

HISŪ dog tags are of a heavier silver weight than most other tags, owing to their special design features and come with custom designed chains of various styles. All other dog tags are available with classic ball chains, but are still of a comparative high quality as those from the HISŪ collection.

Non-HISŪ dog tags can be personalized to your engraving specifications and can have more characters than allowed online (Please call customer service toll-free for assistance with additional characters). In addition custom line drawn logos, pictures, clip-art or hand written sayings can also be engraved on these tags.

In comparison, all HISŪ items are limited to a specific style of engraving as required by the designer. This is so that the tags maintain their unique and distinct appearance even when personalized.

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PACKAGING

You will receive your dog tag necklace in it's very own black leather flip-top necklace box as shown below, which in turn will be securely packed inside a corrugated shipping box.

dog tag necklace packaging

ARE YOU GIFTING THIS ITEM?

If you are gifting this item we recommend selecting our "Gift Wrapping" option.

Our gift wrapping option can be selected during your checkout process. Gift wrapping, places your necklace box into a two-piece textured gift box wrapped with a satin box as shown above.

Our Gift Wrapping option costs an additional $4.95

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How do I pick the right chain size?

Picking the correct chain size is actually a matter of personal preference.

We do not want you to stress over selecting a wrong chain size. You can always exchange your dog tag chain within 30-days of receipt for a different length of the same style.

To give you some guidance on chain lengths firstly consider the person wearing the necklace and where they would like the tags to fall or hang.

If you know the neck or collar size of the individual wearing the tags you can get an idea of where the tags will fall. For instance a person with a 16 or 16.5 inch neck/collar size wearing a 24 inch chain will have the tags fall about 4 inches from the collar-bone, a 30 inch chain will have the tags fall about 6 inches and a 34 inch chain will have the tags fall about 9 inches from the collar-bone.

Shown are approximate lengths of where a 20", a 24" and a 30" chain would fall.

  • 20" Chain Size
  • 24" Chain Ref
  • 30" Chain Szie Ref

If you have a specific question regarding chain size selection please do not hesitate to contact customer for a recommendation.

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