EU Orders

International

• Canada
• United kingdom
• The EU
• Other Countries

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Introduction

Shimmer & Stone gladly accepts orders from customers living in the following member countries of the EU:

Belgium
Denmark
Finland
France
Germany
Ireland
Italy
Netherlands
Sweden

Detailed as follows are the payment methods, shipping options and additional charges that are applicable on orders shipped to the above countries from the US.

• Order Processing Time
  
• Shipping Rates and Options
  
• Customs, Duties and Taxes*
  
• Returns & Exchanges
  
• Order Tracking
  
• Payment Options

*It is important for our customers in the EU to note that any orders shipped from the USA or outside the EU are subject to duties, taxes and brokerage fees levied by your country's customs and excise board and are payable by the recipient. (Learn More)

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Order Processing Times to the EU

Non-engraved Orders

• Orders that have no engraved items, take 1-2 business days to process from the date you place your order before being picked up for shipment.

Engraved Orders

• Orders that include items that require engraving or personalization require 2-3 business days to process before being picked up for shipment.

Please make allowances for the above processing times when estimating your approximate delivery time based on the shipping option your choose as follows:

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Shipping Options to the EU

Shimmer & Stone Jewelry offers an affordable, flat-rate shipping option for orders shipped to the above listed member countries of the EU via the United States Postal Service (USPS) Global Priority service.

- Please select this shipping option when checking out: USPS Global Priority to EU

USPS Shipping Options & Rates to UK Addresses

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EU Customs Fees and Duties

Any orders shipped from the U.S.A. are subject to import customs duties, taxes and brokerage fees which are payable by the recipient (customer) on delivery. Unfortunately, we cannot determine in advance what these charges will be as they are established by your country's customs & excise board.

Customs duty on imports into the EU are determined by the value (purchase price) of the merchandise and it's import tax classification and could be as high as 30% of the total invoice value. Most goods arriving from outside of the EU are subject to any or all of the following imports charges:

• Customs Duty (Import Duty)
• Excise Duty
• Import VAT (Value Added Tax)
• Brokerage and/or Processing Surcharges

Important Note: The recipient (customer) is responsible and legally obliged to pay any and all import duties, taxes and/or brokerage charges that are incurred on the package you receive. It is your full responsibility to verify the customs, duties charges and procedures prior to placing your order.

Acceptance of a package and refusal to make payments on any levied duties, taxes and/or customs charges may result in customs & excise board contacting Shimmer & Stone. To comply with customs regulations, we will charge your credit card accordingly for the outstanding payments plus any interest or penalty that may apply.

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Returns and exchanges from the EU

We want you to be completely satisfied with your order from Shimmer & Stone. If you are unhappy with your purchase, you have 30-days from the receipt of your order to send it back for a complete refund of the purchase price paid as per your invoice.

Please be advised that if you are returning an order, you are responsible for all return shipping charges from your country in addition to all duties, taxes and customs fees that may be imposed on your return. Should there be outstanding charges pending on your return shipment those fees will be deducted from the your refund total before your credit is issued.

Please allow 2-5 business days to process your refund once received.

** Note: Engraved items cannot be returned

Engraved items CANNOT be returned and are not covered by our 30-day return policy. We do, however, guarantee our engraving and will re-engrave or replace your order if we have made an error by either (i) having engraved your order incorrectly, i.e. differently to the engraving stated in your order or (ii) if the engraved item you have received is structurally damaged or defective.

If you have any questions please feel free to contact customer service at +1 212 564 9175 (Mon - Fri, 10am - 6pm EST)

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Tracking your shipment to the EU

Tracking

Once your order has been picked up by USPS for shipment you will receive an automated email notification confirming the shipment of your order and detailing your tracking number.

This tracking number will allow you to follow the progress of your order in transit until it reaches it's destination.

Tracking your Order Online: Click on the link in your shipment confirmation email, which will take you directly to our web site where you can review your order details and view the shipment status of your order. You can also view specific details of your shipment via the USPS web site (http://www.usps.com)

Tracking your Order by Phone: If you would prefer, please feel free to contact customer service for assistance at +1 212 564 9175 (Mon - Fri, 10am - 6pm EST) for assistance with tracking your order.

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Payment Options for Orders to the EU

Shimmer & Stone ONLY accepts checkout through PayPal™ for orders shipping to counties in the EU.

You can either use your PayPal™ account if you have one or use your VISA, MasterCard, Discover or American Express credit cards to make payments through PayPal™.

To checkout:

Click on the "PayPal™" button to checkout through PayPal™ using your PayPal™ account or credit card.

The PayPal Checkout Process:

Checking out using PayPal™ is as simple as checking out directly through Shimmer & Stone. The reason we utilize PayPal™ is because our regular checkout process cannot process international credit cards.

Once you click on the PayPal™ button, you will be taken to the Shimmer & Stone PayPal™ payment page where you can submit your payment information. Your credit card will not be charged at this point.

Once you review your payment information you will be taken back to the Shimmer & Stone site to complete the checkout process where you will enter your shipping information, coupon code (if applicable) and email address.

Once completed you will be asked to review your order and the SUBMIT your order. Once done you will see your order number on screen and receive an email confirming your order, detailing your invoice details for your reference and records.

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