Canada Orders

International

• Canada
• United kingdom
• The EU
• Other Countries

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Introduction

Shimmer & Stone gladly accepts orders from customers living in Canada. Detailed are the payment options, shipping options and additional charges that areapplicable on orders shipped to Canada from the US.

• Order Processing Time
• Shipping Options
• Customs, Duties and Taxes*
• Returns & Exchanges
• Order Tracking
• Payment Options

*It is important for our customers in Canada to note that excise duties and/or excise taxes are imposed by the Canada Border Services Agency on luxury item imports such as jewelry shipped from the US, and that all customs fees and import duties are payable by the recipient. (Learn More)

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Order Processing Times to Canada

Non-engraved Orders

• Orders that have no engraved items, take 1-2 business days to process before being picked up for shipment.

Engraved Orders

• Orders that include items that require engraving or personalization require 2-3 business days to process before being picked up for shipment.

Please make allowances for the above processing times when estimating your approximate delivery time based on the shipping option your choose as follows:

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Shipping Options to Canada

Shimmer & Stone Jewelry offers an affordable, flat-rate shipping option for orders shipped to Canada via UPS. Please select this shipping option when checking out.

UPS Shipping Options & Rates to Canada Addresses

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CANADA Customs Fees and Duties

Any orders (even gifts) to Canada valued over CA$60.00 from the USA are subject to customs duties, taxes and brokerage fees which the recipient (customer) is legally responsible for paying. We cannot determine in advance what these charges will be, as duties, taxes and brokerage fees on items shipped to Canada are established by Canadian Customs at the Canada Border Services Agency (CBSA).

All items or orders imported by individuals into Canada are subject to any or all of the following

• GST (Goods and Services Tax)
• PST (Provincial Sales Tax)
• Customs Duty
• Brokerage Fees/Surcharge

GST & PST will vary based on the province to which the items are shipped. The duty is determined by the declared or insured value of the merchandise and the import classification rate determined by Canada customs. Brokerage fees or surcharges are imposed by the courier company (e.g. Canada Post, UPS, FedEx etc.) to process your package through Canada customs. Please contact your local customs office to determine the exact customs costs that may apply to you. It is your full responsibility to verify the customs duties, charges and procedures prior to placing your order.

Important Note: The recipient (customer) is responsible and legally obliged to pay any and all customs duties, taxes and/or brokerage charges that are incurred on the package you receive. Acceptance of a package and refusal to make payments on any levied duties, taxes and/or customs charges may result in Canadian customs contacting Shimmer & Stone. To comply with customs regulations, we will charge your credit card accordingly for the outstanding payments plus any interest or penalty that may apply.

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Returns and Exchanges from Canada

We want you to be completely satisfied with your order. If you are unhappy with your purchase, you have 30 days from the receipt of your order to send it back for a complete refund of the purchase price paid as per your invoice.

Please be advised that if you are returning an order, you are responsible for all return shipping charges, duties, taxes and customs fees that may be incurred on your return. Should there be outstanding charges pending on your return shipment those fees will be deducted from the your refund total before your credit is issued.

Please allow 2-5 business days to process your refund once received.

** Note: Engraved items cannot be returned

Engraved items CANNOT be returned and are not covered by our 30-day return policy. We do, however, guarantee our engraving and will re-engrave or replace your order if we have made an error by either (i) having engraved your order incorrectly, i.e. differently to the engraving stated in your order or (ii) if the engraved item you have received is structurally damaged or defective.

If you have any questions please feel free to contact customer service at +1 212 564 9175 (Mon - Fri, 10am - 6pm EST)

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Tracking Your Shipment to Canada

Tracking

Once your order has been picked up by UPS for shipment you will receive an automated email notification confirming the shipment of your order and detailing your tracking number.

This tracking number will allow you to follow the progress of your order in transit until it reaches it's destination.

Tracking your Order Online: Click on the link in your shipment confirmation email, which will take you directly to our web site where you can review your order details and view the shipment status of your order. You can also view specific details of your shipment via the UPS web site (http://www.ups.com)

Tracking your Order by Phone: If you would prefer, please feel free to contact customer service at +1 212 564 9175 for assistance with tracking your order.

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Payment Options for Orders to Canada

Shimmer & Stone accepts American Express, VISA, MasterCard, Discover, Diners Club and JCB credit cards, in addition to VISA and MasterCard bank debit cards through direct checkout.

Shimmer & Stone also accepts checkout through PayPal™ where you can either use your PayPal™ account or VISA, MasterCard, Discover or American Express credit cards.

To checkout you can either:

Click on the "Checkout" button to check out directly through Shimmer & Stone (Your online transaction is completely secure: learn more).

OR

Click on the "PayPal™" button to checkout through PayPal™ using your PayPal™ account or credit card.

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